Strategy

The real act of discovery consists not in finding new lands but in seeing with new eyes. Marcel Proust

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In which direction lead the organization to better prepare for the future? What lessons can be learned from the experience of others? What innovative ways should be explored?

The Frontline Advantage

Fred Hassan

A few precautions to take when you want to empower front-line managers and employees in your organization.

see an introduction to the article

How we see it: Three senior executives on the future of marketing

Luke Collins, Tom French, Paul Magill

What challenges are facing marketing today and tomorrow?

see an introduction to the article

Failing to learn? The Effects of Failure and Success on Organizational Learning in the Global Orbital Launch Vehicle Industry

Peter M. Madsen, Vinit Desai

The most reliable organizations are those that learn from their failures, not those which never fail.

see an introduction to the article

Make Luck Work in Your Favor

Anthony K. Tjan

Three character traits that make it possible to increase the likelihood of luck..

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How to Change a Culture: Lessons from NUMMI

John Shook

Feedback on the radical transformation of the GM Fremont manufacturing plant during the joint-venture with Toyota.

see an introduction to the article

Four Lessons on Culture and Customer Service from Zappos CEO, Tony Hsieh

Anthony K. Tjan

Some keys to the success of Zappos, an online shoe sale company, famous in the U.S. for its exceptional customer service.

see an introduction to the article

How to Lead Consultants to Exceed Expectations

Gordon Perchthold, Jenny Sutton

It is when the client feels responsible for the project and gets involved in the relationship with the consultants that transformation projects have the best chance of success.

see an introduction to the article

Accelerating Corporate Transformations (Don’t Lose Your Nerve!)

Robert H. Miles

How can you hedge against some factors that tend to slow down reorganizations?

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The irrational side of change management

Carolyn Aiken, Scott Keller

Take account of the human nature to manage change more successfully.

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The Irrational Side of Change Management

Carolyn Aiken, Scott Keller

Counter-intuitive methods are sometimes the most effective in bringing change projects to a successful conclusion.

see an introduction to the article

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