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The purpose of a business is to create and keep a customerThedore Lewitt

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People Management

How to manage teams to help them give the best of themselves? Which style to choose? How to deal with difficult situations?

Expressing gratitude at work

Expressing gratitude at work

Making staff feel valued is a demonstrated factor of engagement and performance at work, which managers however tend to underuse. How can you transform acknowledgement into an opportunity to differentiate?

Facilitating open expression in the company

Facilitating open expression in the company

Knowing how to speak honestly to one another is absolutely critical inside a company. Yet, many reasons push us, on the contrary, to hold our tongue. How can we set up the necessary conditions to enable free expression?

Liberate initiative taking

Liberate initiative taking

To be able to take initiatives, you must enjoy an environment favorable to risk taking. How can you develop a climate of psychological safety, a true key to the performance of teams and organizations?

Foster your staffâ€™s self-fulfillment

Foster your staffâ€™s self-fulfillment

In theory, work represents a major opportunity for personal fulfillment—but the reality is often less gratifying. How can the line manager contribute to helping to rekindle this fulfilling dimension of work?

Conflict: inevitable yet useful

Conflict: inevitable yet useful

Conflicts are inevitable in a company. They even have their usefulness by allowing us to uncover the diversity of outlooks and to manage dilemmas. How can we channel these conflicts towards a productive outcome?

Furthering diversity

Furthering diversity

Knowing that diversity is a source of performance, many companies try to attract more personnel with varied profiles. Yet, they also need to be able to really take advantage of this diversity. How can you integrate these staff without erasing their differences?

The traps in team dynamics

The traps in team dynamics

Theoretically, a team performs better than isolated individuals do. However, these team dynamics are vulnerable to pernicious effects. How can you rely on the psychology of groups to counter these drifts?

Own your position as a manager-coach

Own your position as a manager-coach

Most managers tend to focus more on operational matters than on the development of their staff. Beyond a scheduling issue, it is more a matter of personal stance. How can you be an effective manager-coach?

Gaining in eloquence

Gaining in eloquence

Presenting ideas verbally is never an easy task. Beyond solid arguments, speaking the right way is necessary to catch the attention of an audience, and push them to take action. How can you maximize the impact of your spoken message?

Managing a multicultural team

Managing a multicultural team

Many managers nowadays collaborate with multicultural teams. Yet, working with people from different cultures is never easy. How can you take advantage of diversity and avoid its dangers?

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THEMATIC COLLECTIONS

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¬ Nurturing trust

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