People Management

Using Corporate Social Responsibility to Win the War for Talent

C.B. Bhattacharya, Sankar Sen, Daniel Korschun

How to leverage corporate social responsibility to develop employee engagement.

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Leading change: Why transformation efforts fail

John P. Kotter

Eight classic errors that explain the high proportion of failed change projects.

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The Checklist

Atul Gawande

The considerable impact of introducing checklists in intensive care units in the U.S.

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Bridging the Gap Between Stewards and Creators

Robert D. Austin, Richard L. Nolan

The traditional friction between managers and creative profiles can be an excellent source of innovation, if you know how to manage it!

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A Leader’s Framework for Decision Making

David J. Snowden, Mary E. Boone

A reference article about the importance of adapting our leadership and decision-making modes to each context depending on its degree of complexity.

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When Should a Leader Apologize - and When Not?

Barbara Kellerman

The benefits of public apologies made by business leaders.

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The Craft of Connection

Tim Laseter, Rob Cross

Capitalizing fully upon communities of practice and informal networks requires a real managerial intervention.

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Managing Authenticity: The Paradox of Great Leadership

Rob Goffee, Gareth Jones

How to communicate in a way as to be perceived as an authentic leader.

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Six ways to build trust in negotiations

Ways to assert your credibility in negotiations.

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Keeping your cool in negotiations

How to stay in control during negotiations to avoid losing the upper hand.

see an introduction to the article