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The two most important things in any company do not appear in its balance sheet: its reputation and its people.Henry Ford

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Human Resources

How to develop human capital? How to better control talent and skill management? How to coherently match the teams with the needs of the company?

Turn your customers into brand ambassadors

Some firms manage to rely on service excellence to turn their customers into ambassadors for their products and services. How to make customer experience a key success factor?

Transparency challenges

Transparency challenges

Anticipating expectations of company stakeholders with regard to information can bring considerable benefits. How to develop a culture of transparency?

Rally the entire workforce for effective change management

Rally the entire workforce for effective change management

What is the secret of the exemplary success of some (too few) transformation programs? Discover how to rally the energies of the whole workforce in order to manage change effectively.

Rethink leadership

Rethink leadership

Faced with the challenges and constraints of the 21st century, managers have to adjust their roles and attitudes. How to adapt leadership to the demands of the working world of the future?

How to take safety to the next level?

How to take safety to the next level?

As atypical as they may be, the high-reliability organizations —aircraft carriers, nuclear submarines, rocket launch bases, etc.—are characterized by a remarkably low number of accidents. How to learn from their methods to raise the bar on safety?

Use collective common sense to make more accurate forecasts

Use collective common sense to make more accurate forecasts

The “wisdom of crowds” turns out to be infinitely more reliable than individual good sense, and even expert predictions. How to gather and capitalize on employees’ collective perception of company stakes?

Stimulate job satisfaction

Stimulate job satisfaction

Recent studies provide intriguing evidence that people are most motivated when they feel they are making efficient progress toward their goals. How can you use this finding as a springboard for thinking about how you can optimize resources while reinforcing employee job satisfaction?

Leader 2.0

Leader 2.0

The information revolution affects more than processes; it also changes people. How can you adapt management to this new environment?

Inspire trust

Inspire trust

Trust is a key ingredient of high-performance teams and organizations, and is intangible. How can we foster its emergence and maximize the chances of building it to last?

Happiness, a powerful performance driver

Happiness, a powerful performance driver

Happiness is not the consequence of success. Research in neurosciences shows rather the reverse: happiness is a decisive causal factor of performance! How can we improve performance by cultivating happiness?

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THEMATIC COLLECTIONS

¬ Change management

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¬ Developing creativity

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¬ Influence and persuasion

¬ Managing in the digital age

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¬ Stress management

¬ Successfully transitioning to a new job

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