The delicate art of apology
Everyone seems to be apologizing these days. Indeed, the ability to apologize is a key component in building trust.
Toxic work environment, a real management issue
The quality of the ambiance at work is largely rooted in the management model, and has major repercussions on performance. How to combat infighting and other types of toxic behavior?
The narrative leader
Presenting purely rational arguments is not enough to influence people on a sustainable basis. How to use storytelling to develop your influence?
Many psychological traps make interpersonal communication difficult. How can you combat misunderstandings and communicate better to facilitate interactions?
Manage your energy for long-term success
Stress at work can cause professional burnout. How to manage your energy to perform well over the long haul?
Make better decisions to be more responsive
For a company to become more agile, managers and leaders must make decisions faster and more frequently. How to avoid negatively affecting the quality of decisions?
Learn to manage conflicts to capitalize on diversity
How to turn diversity into a real performance driver? By creating the conditions for constructive conflict in which different points of view are taken into account.
Manage dilemmas creatively
In the face of dilemmas, tradeoffs or compromises are rarely satisfactory solutions. How can we approach dilemmas creatively?
Social intelligence, the foundation of good relationships
Managers must be able to develop positive relationships with those around them to obtain the adhesion of their teams. How can you develop social intelligence?
Leadership beyond words
How to be a persuasive leader? By mastering your body language, which is a more powerful vector of communication than words.
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