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The key to successful leadership today is influence, not authority. Kenneth Blanchard

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People Management

How to manage teams to help them give the best of themselves? Which style to choose? How to deal with difficult situations?

Aim for excellence in your managerial practices

Aim for excellence in your managerial practices

How can you find the right combination from the various components that constitute the quality of managerial practices? Following Google’s example, you can take inspiration from methods used in operational excellence and experimental science.

From manager to leader

From manager to leader

High-performing managers are sometimes surprised when they don’t get a promotion or are evaluated below their expectations. Indeed, even in operational positions, managers must demonstrate leadership qualities such as strategic perspective, the ability to influence others and to lead change.

The new innovation leader

The new innovation leader

Innovation is often seen as the work of a visionary genius. Yet, other innovation leadership models exist that are more accessible. How can leaders create an environment conducive to the creativity of their teams?

How can you act as a leader in an uncertain world?

How can you act as a leader in an uncertain world?

In a context of chronic uncertainty, the image of the bold visionary is obsolete. How can we rethink our conception of leadership to regain the ability to set a compelling course and organize coherent initiatives?

Support customer orientation in the field

Support customer orientation in the field

The least qualified employees are often the ones in direct contact with customers—with a major impact on the perceived quality of service. How can you develop customer satisfaction through the engagement of your front-line employees?

Ask questions to engage people

Ask questions to engage people

The culture of asking questions is not very widespread in corporate circles. Yet, it is an invaluable driver of engagement and progress. How can we get the most out of this tool to mobilize energies?

Boosting efficiency: new opportunities to explore

Boosting efficiency: new opportunities to explore

Is it still possible to gain in efficiency when everything has already been tried? In a complex environment where traditional methods prove counterproductive, other drivers must be found.

Transparency challenges

Transparency challenges

Anticipating expectations of company stakeholders with regard to information can bring considerable benefits. How to develop a culture of transparency?

Rally the entire workforce for effective change management

Rally the entire workforce for effective change management

What is the secret of the exemplary success of some (too few) transformation programs? Discover how to rally the energies of the whole workforce in order to manage change effectively.

The ability to improvise, a rare skill to develop

The ability to improvise, a rare skill to develop

Great jazz musicians have developed amazing improvisation skills. How can one draw inspiration from them to develop the teams' capacity to react to the unexpected and to adapt in real time to any circumstances?

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THEMATIC COLLECTIONS

¬ Change management

¬ Communicating effectively

¬ Developing creativity

¬ Facing uncertainty

¬ Influence and persuasion

¬ Managing in the digital age

¬ Nurturing trust

¬ Stress management

¬ Successfully transitioning to a new job

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