People Management - Manageris : synopses

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It's what I do that teaches me what I'm looking for.Pierre Soulages

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People Management

How to manage teams to help them give the best of themselves? Which style to choose? How to deal with difficult situations?

Support customer orientation in the field

Support customer orientation in the field

The least qualified employees are often the ones in direct contact with customers—with a major impact on the perceived quality of service. How can you develop customer satisfaction through the engagement of your front-line employees?

Ask questions to engage people

Ask questions to engage people

The culture of asking questions is not very widespread in corporate circles. Yet, it is an invaluable driver of engagement and progress. How can we get the most out of this tool to mobilize energies?

Boosting efficiency: new opportunities to explore

Boosting efficiency: new opportunities to explore

Is it still possible to gain in efficiency when everything has already been tried? In a complex environment where traditional methods prove counterproductive, other drivers must be found.

Transparency challenges

Transparency challenges

Anticipating expectations of company stakeholders with regard to information can bring considerable benefits. How to develop a culture of transparency?

Rally the entire workforce for effective change management

Rally the entire workforce for effective change management

What is the secret of the exemplary success of some (too few) transformation programs? Discover how to rally the energies of the whole workforce in order to manage change effectively.

The ability to improvise, a rare skill to develop

The ability to improvise, a rare skill to develop

Great jazz musicians have developed amazing improvisation skills. How can one draw inspiration from them to develop the teams' capacity to react to the unexpected and to adapt in real time to any circumstances?

From heroic to authentic leadership

From heroic to authentic leadership

The observation of sustainably successful leaders highlights a reality that is clearly different from the fantasized figure of the conquering hero. How can we become aware of this gap between the fantasy and the reality to develop our leadership qualities?

Luck, a skill to be developed

Luck, a skill to be developed

Without being intrinsically lucky, some people spontaneously do things that make good things happen to them. So what behaviors are conducive to luck, and how to implement them to develop what is actually a real skill?

Use collective common sense to make more accurate forecasts

Use collective common sense to make more accurate forecasts

The “wisdom of crowds” turns out to be infinitely more reliable than individual good sense, and even expert predictions. How to gather and capitalize on employees’ collective perception of company stakes?

Happiness, a powerful performance driver

Happiness, a powerful performance driver

Happiness is not the consequence of success. Research in neuroscience shows rather the opposite: happiness is a success factor! How can we improve performance by cultivating happiness?

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THEMATIC COLLECTIONS

¬ Change management

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¬ Influence and persuasion

¬ Managing in the digital age

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