People Management
How to manage teams to help them give the best of themselves? Which style to choose? How to deal with difficult situations?
Introverts and extraverts: How to cooperate better together
Far from being respectively a virtue and a fault, extraversion and introversion are two personality poles that both have their assets and limits. How can we turn these differences into a key to collective performance?
Break down organizational silos
“Siloed” organizations, which used to be highly effective, prove less relevant in today’s complex environments. How can we avoid the downside of an organizational model in which we had previously found so many qualities?
From manager to leader
High-performing managers are sometimes surprised when they don’t get a promotion or are evaluated below their expectations. Indeed, even in operational positions, managers must demonstrate leadership qualities such as strategic perspective, the ability to influence others and to lead change.
Support customer orientation in the field
The least qualified employees are often the ones in direct contact with customers—with a major impact on the perceived quality of service. How can you develop customer satisfaction through the engagement of your front-line employees?
Ask questions to engage people
The culture of questioning is not widespread in corporate circles. Yet it is an invaluable driver of engagement and progress. How can we get the most out of it to mobilize energies?
Encourage cooperation
Cooperation between teams is a key driver of agility, but it is not easy to establish. How can we create the conditions to get people to want to invest in the collective game?
Disseminating your best practices
How to spread a technique that has proven successful locally to the entire organization? This can be learned from the example of companies that have successfully disseminated their know-how.
