Leadership

Developing a customer-experience vision

Brooke Boyarsky, Will Enger, Ron Ritter

A thorough case study: transforming customer experience in an American airport.

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Stop Setting Goals You Don’t Actually Care About

Elizabeth Grace Saunders

Why it is better to set a small number of objectives, which we will really strive to achieve.

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Stop Making Gratitude All About You

Heidi Grant

There are two ways to express recognition: one that is self-centered (“Thank you for the benefits that your work brought me”); the other—much more motivating for the recipient—is centered on the other (“Your efforts are remarkable!”).

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Un Chief Digital Officer pourquoi faire

Emmanuelle Delsol

The CDOs of four large French corporations talk about their role, objectives and initial achievements.

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La Grande InvaZion

A study of generation Z to gather their expectations vis-à-vis the world of work—which serves to debunk some common preconceptions!

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Reinventing Performance Management

Marcus Buckingham, Ashley Goodall

How the Deloitte consulting firm radically transformed its performance management system.

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La marque-employeur, plus importante que le salaire pour attirer les talents ?

A study on job seekers’ new practices which highlights the growing importance of the e-reputation.

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Grow fast or die slow: Pivoting beyond the core

Rishi Kant, Eric Kutcher, Mitra Mahdavian, Kara Sprague

Know when it is opportune to invest in your next growth engine.

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How to Handle Difficult Conversations at Work

Rebecca Knight

A few pieces of advice to best prepare for a delicate discussion.

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Relearning the Art of Asking Questions

Tom Pohlmann, Neethi Mary Thomas

Children are known to bombard their entourage with questions. Why do we lose this attitude when becoming adult?

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