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Reinventing Performance Management

How the Deloitte consulting firm radically transformed its performance management system.

Author(s): Marcus Buckingham, Ashley Goodall

Publisher: Harvard Business Review

Date of publication: 2015

Read this article on the publisher's website [Harvard Business Review]

This article presents the Deloitte consulting firm’s restructuring of its performance management system. It shares the reasons behind this reform—that of an increasing gap between the performance management processes and the pace of the operational requirements. It then details the main changes that have been adopted. You can find constructive ideas, such as setting up quick reviews at shorter intervals of time, or the manner of formulating questions to the direct managers to obtain a better index of the performance and of the potential of the staff member being evaluated. A very interesting case.

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