Listening Skills
The Neurochemistry of Positive Conversations
Judith E. Glaser, Richard D. Glaser
Deciphering the physiological mechanisms associated with emotions.
Negotiating with Emotion
Kimberlyn Leary, Julianna Pillemer, Michael Wheeler
How to place yourself in a propitious emotional state before a negotiation.
Managing Multicultural Teams
Jeanne Brett, Kristin Behfar, Mary C. Kern
Getting a Handle on Employee Motivation
Anne Field
Harnessing the Science of Persuasion
Robert B. Cialdini
On what levers can you lean to obtain the adhesion of others to your ideas?