Publications > Themes : Marketing
Marketing
What strategy to adopt to best position yourself against competitors? How to anticipate the changing needs of customers? How to develop the client capital?

When is advertising a waste of money?
Eric Almquist, Tamar Dor-Ner

Collaborating With Customer Communities: Lessons From the Lego Group
Yun Mi Antorini, Albert M. Muñiz, Jr., Tormod Askildsen
From the Lego example, some key principles to interact effectively with your customers.

Why Customer Referrals Can Drive Stunning Profits
Philipp Schmitt, Bernd Skiera, Christophe Van den Bulte

How we see it: Three senior executives on the future of marketing
Luke Collins, Tom French, Paul Magill

A new way to measure word-of-mouth marketing
Jacques Bughin, Jonathan Doogan, Ole Jørgen Vetvik
A methodology for measuring the impact of word of mouth on purchasing decisions.
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