Courage
Consumer sentiment and behavior continue to reflect the uncertainty of the COVID-19 crisis
The future of work after COVID-19
A forecast of the long-term impact of the Covid-19 on the world of work.
The B2B digital inflection point: How sales have changed during COVID-19
Ryan Gavin, Liz Harrison, Candace Lun Plotkin, Dennis Spillecke, Jennifer Stanley
The five trademarks of agile organizations
Wouter Aghina, Karin Ahlback, Aaron De Smet, Gerald Lackey, Michael Lurie, Monica Murarka, Christopher Handscomb
How agile organizations get organized to adapt quickly to a shifting environment.
High-Performing Teams Need Psychological Safety. Here’s How to Create It
Laura Delizonna
Strengthen the staff's capacity for initiative taking by establishing a climate of trust.
How to Handle Difficult Conversations at Work
Rebecca Knight
A few pieces of advice to best prepare for a delicate discussion.
Why Customer Gratitude Trumps Loyalty
Mark Bonchek
Bringing your customers to feel gratitude is the best way to reinforce their loyalty.
How to Tell Someone They’re Being Laid Off
Rebecca Knight
Some advice on how to best manage redundancies, i.e. this delicate moment, feared by many managers.