Resilience
Organizing to Enable the Shift from Volume to Value
Christopher Handscomb, Frithjof Lund, Haakon Brunell
How can Scrum methods help to complete process reconfiguration projects more quickly?
Bringing Science to the Art of Strategy
A.G. Lafley, Roger L. Martin, Jan W. Rivkin, Nicolaj Siggelkow
The chemistry of enthusiasm
Domenico Azzarello, Frédéric Debruyne, Ludovica Mottura
Recognize the impact of individual front-line employee contributions on customer satisfaction.