Vision
How functional leaders become CEOs
Michael Birshan, Thomas Meakin, Kurt Strovink
Some advice for young leaders from functional departments to establish their legitimacy.
Developing a customer-experience vision
Brooke Boyarsky, Will Enger, Ron Ritter
A thorough case study: transforming customer experience in an American airport.
Ascending to the C-suite
Rajiv Chandran, Hortense de la Boutetière, Carolyn Dewar
A survey on the problems frequently encountered by newly promoted senior executives.
The Collaboration Imperative
Ram Nidumolu, Jib Ellison, John Whalen, Erin Billman
Collaboration between different players is often necessary to meet some great current challenges.
The Art and Science of Finding the Right CEO
A.G. Lafley
Procter & Gamble as a source of inspiration for managing successions.
Leading change: Why transformation efforts fail
John P. Kotter
Eight classic errors that explain the high proportion of failed change projects.
The Curse of the Superstar CEO
Rakesh Khurana
Seeking a charismatic CEA at all costs rather than a true leader can lead to catastrophe.
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