Prepare for crises before it's too late!
Companies often suffer from perfectly predictable crises for which they did absolutely nothing to prepare. What measures to adopt to prevent crises from happening or to reduce their effects?
In the small town of Marchezais in the French county of Eure and Loir, the Alimex chicken farm was humming along without a care in the world when suddenly, it was accused in 1999 of having given its chickens dioxin-tainted feed. Although this suspicion later turned out to be unfounded, it cost the small company millions of euros.
In September 2001, Arthur Andersen was a prosperous auditing and consulting firm known and respected the world over. A few months later, in the aftermath of the Enron scandal, it announced that it was closing shop.
No company, however small or large, is completely safe from a major crisis that could spell disaster. As this fact sinks in with executives, more and more are signing up for crisis management seminars.
Knowing what to do in a crisis is not enough, however. Experience shows that much remains to be done in terms of preventative action. Indeed, not all crises come out of the blue – many are quite predictable, as they result from known problems or are preceded by clear warning signs. Even so, companies are often caught unprepared.
The publications that we have selected show how to implement an effective prevention policy, and underline three key messages in particular:
– Learn to identify the warning signs that almost always precede an impending crisis.
– Try to neutralize the defensive mechanisms that tend to drive companies to underestimate the risks of a given situation.
– Make sure that preventative action is not hobbled by those who have an interest in ignoring the risk of crisis.
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Why Some Companies Emerge Stronger and Better from a CrisisIan I. Mitroff
The author offers general recommendations designed to shape our conception of crises and - only later - our way of reacting to them.
Gérer et décider en situation de crise [Managing and Deciding in Times of Crisis]Christophe Roux-Dufort
The author covers not only the different phases of a crisis and how to prepare for these phases, but also the attitudes to adopt once the storm hits.
Predictable SurprisesMax H. Bazerman, Michael D. Watkins
According to the authors, many crises that take observers by surprise are in fact the result of a logical sequence of events and could have been prevented had appropriate measures been taken in time.
Changing the Way You Look at Risk
Enable the organization to look at the different types of risk more comprehensively.