Transversality
To Raise Productivity, Let More Employees Work from Home
Nicholas Bloom
A study on the impact of telework on the productivity of employees at the Chinese travel site Ctrip.
Decoding the DNA of the Toyota Production System
Steven Spear, H. Kent Bowen
A detailed analysis of what makes the Toyota model so specific and sometimes difficult to replicate.
More than a feeling: Ten design practices to deliver business value
Benedict Sheppard, John Edson, Garen Kouyoumjian
The necessary changes to create value through Design Thinking.
The Checklist
Atul Gawande
The considerable impact of introducing checklists in intensive care units in the U.S.