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Social intelligence, the foundation of good relationships

Social intelligence, the foundation of good relationships

Managers must be able to develop positive relationships with those around them to obtain the adhesion of their teams. How can you develop social intelligence?

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Being at ease in social situations is important in both personal and professional contexts. We all know people who are well liked, who naturally inspire trust and manage to integrate into groups easily. Many studies show that good social skills rank amongst the most sought-after leadership competencies.

Yet, can social skills be learned? The answer is yes, according to our selected publications. Although there is no magic formula, people can sometimes achieve spectacular results by learning to behave in certain ways, and, if needed, by analyzing their emotions and how they perceive others. A good example would be the gruff executive who terrified subordinates for years. Aware of the problems caused by his attitude, he managed to change his behavior dramatically in just a few months, to the relief of his team—and the good of his career.

Social intelligence can indeed be developed and improved, not through traditional learning techniques, but through observation and role-playing. “Social intelligence” experts identify three key action items:

– Learn to adapt to the emotional context of situations.

– Use language and attitude to create empathy.

– Show respect toward others.

Synthèse n°177b


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