Leading Outside the Lines

How can you use informal drivers to motivate your employees and optimize performance? This vast issue is addressed by Jon R. Katzenbach and Zia Khan, who shed real light on a very difficult subject. How can you gain a better understanding of the informal factors that influence performance? How can managers and executives influence these intangible factors? Based on a detailed analysis of concrete cases, the authors provide some implementable answers. Part 1 explains the social factors which affect how organizations work, and convincingly establishes the impact of formal and informal drivers on company performance. Part 2 focuses on how to motivate individuals, for example, by defining shared values and metrics that help employees derive pride from their work. Part 3 describes ways to mobilize the entire organization.
An original and fascinating look at how business organizations really operate.