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Tous les changements, même les plus souhaités, ont leur mélancolie.Anatole France

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Le manager à l’écoute (in french)

Le manager à l’écoute (in french)

An opportune and well-supported reminder to managers of the value of listening as the best way to be heard themselves, minimize the risk of misunderstandings and conflicts, influence and motivate others, etc.

Auteur(s) : Yves Blanc

Éditeur : Dunod

Date de parution : 2005

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The observation that managers are overloaded with information and demands comes as no great surprise. The authors of this book emphasize that, paradoxically, the solution does not lie in sorting out what to hear or listening more efficiently and productively. Instead, the quality of listening is what needs to be optimized.
Following a very complete panorama of different schools of psychology and classic listening techniques, a fundamental message emerges from this book, namely, to listen well to others, you must first know yourself. Being aware of your personal style helps to understand your natural filters, adjust your reactions depending on the style of the other person or the demands of the situation, and simply handle diversity better.
This is nothing fundamentally new. However, it does send an opportune and well-supported reminder to managers of the value of listening as the best way to be heard themselves, minimize the risk of misunderstandings and conflicts, influence and motivate others, and sell their ideas and products more effectively.
We recommend this book for its simplified access to many techniques from which readers will draw ample inspiration.


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