How to Bounce Back from Adversity
How can we avoid the psychological biases that hamper action in crisis situations?
Auteur(s) : Joshua D. Margolis, Paul G. Stoltz
Éditeur : Havard Business Review
Date de parution : 2009
See this article on the publisher’s site [Harvard Business Review]
Résumé
When faced with crises, we tend to point the finger and be on the defensive, rather than seeking solutions. To escape the paralysis caused by these psychological biases, this article proposes a four-step process which every manager or leader should know.