Management gemsFind here some gems from our monitoring of the best publications on leadership and management

Today, every manager needs to show empathy towards their team members. In a complex and uncertain world, attentive listening and solicitude are indispensable for reducing the stress of teams and facilitating their commitment. But at what cost?

A 2022 study by the Future Forum shows a significantly higher rate of burn-out among middle managers than among all other categories of workers. Another study shows that teenagers whose parents are empathetic are less prone to depression than others, but that these same parents suffer from greater cellular aging! An excess of empathy can thus be detrimental to one's health.

Should we harden ourselves and return to a more distant management style? The challenge is rather to set limits in order to cope over the long term:

– Have as much empathy for yourself as for others: you will only be able to help them if you yourself are hanging in there!

– Nuance your empathy: concern yourself with others, but do not take on their feelings to avoid an overload of negative emotions.

– View empathy as a skill, rather than as a trait of your personality: you will more easily be able to choose whether to activate it or not according to the situation.

Source: How to Sustain Your Empathy in Difficult Times, Jamil Zaki, Harvard Business Review, January-February 2024.

An OECD study highlights the growing proportion of older workers within companies. With the aging of the world’s population, this trend will continue to strengthen: for example, France’s share of the workforce over the age of 55 is estimated at 23% in 2031. Yet many companies have no specific approach to preparing for this evolution of the job market. Take a look at your organization:

- What are you doing to retain, or even rehire older employees? Mitsubishi Corporation created a career center dedicated exclusively to employees aged 60 and over, which includes a job marketplace and personalized advice.

- Are your training programs adapted? In 2021, Atos launched a program to fill the skills gaps of its 21,000 employees over the age of 50. The people concerned have set themselves development objectives and have selected the most beneficial training courses and certifications for their progression.

- Do you open the door to forms of work that reflect the specific expectations and skills of older workers? BMW’s Senior Experts program allows retirees to return to the company on a part-time basis in order to share their expertise with younger employees. This helps both the organization to meet the need for flexibility and these senior experts to perform less physically demanding tasks, while at the same time enhancing their skills.

Source: Better with Age: The Rising Importance of Older Workers, James Root, Andrew Schwedel, Mike Haslett Nicole Bitler, Bain & Company, July 2023.

According to a Pew Research Center study of 10,000 American adults, our societies are increasingly polarized. In particular, we are less likely to make concessions in our exchanges, and our ability to listen to our interlocutors has deteriorated. This trend is also affecting professional discussions, with negative repercussions on collaboration, creativity and performance. Here are a few tips to bring an unproductive discussion out of a dead end:

- Approach every conversation by making the bet that you are going to learn something. You will thus put yourself in a propitious frame of mind to enrich the exchange, beyond the affirmation of your own point of view.

- Be fully present. When our attention is split between listening and our own thoughts, we have a greater tendency to overreact to certain words that appear to confirm our preconceptions.

- Listen with the intention of understanding, without immediately preparing your response. Ask open questions to better understand the way in which your interlocutor sees the situation, and be prepared to be surprised by their point of view.

Source:  10 ways to have a better conversation, Celeste Headlee, TEDxCreativeCoast, May 2015.

Has it ever happened to you to have a word at the tip of your tongue, or to not remember what someone said to you a few minutes earlier? These small glitches in our memory are very common and are nothing to worry about—even if they can be the cause of some frustrations. They are linked to the manner in which our brain stores and retrieves memorized information:

- To properly store information, the key consists in concentrating our attention. Most of the time, when we forget a piece of information, it is because we have processed it automatically, without paying attention to it, or because our attention was solicited elsewhere. All it takes, for example, is to think about what we have to do for the day or to receive a notification for our attention to be diverted. Our brain then assumes that the information to which we are not truly attentive is not sufficiently important to be memorized.

- As for the “word at the tip of your tongue”, it is due to the fact that the brain mistakenly activates the wrong neural network to retrieve the information. The more you attempt to find this missing word, the more you activate this wrong network. When this occurs, the solution is therefore to accept bringing your search to a momentary halt. This gives the appropriate neural network a chance to activate when you restart your search a few instants later.

Source: How your memory works — and why forgetting is totally OK, Lisa Genova, TED Membership, March 2021.

98% of companies have already been affected by a cybersecurity incident that initially arose within a partner organization. This risk grows as operations become digitalized and the interconnection between the systems of various stakeholders is enhanced: clients, distributors, partners, tier 1 and 2 suppliers, etc.

But how can you optimally counter the multiplicity of possible risks? Within the framework of a survey of best practices in the market, the experts at Boston Consulting Group have shared an approach for prioritizing efforts:

- Start by identifying the minimal level of information required to assess your suppliers’ level of exposure to cyber risks. Then, focus your analyses on those who appear to present the greatest danger of contamination.

- Practice different cyber-attack scenarios, in partnership with a representative sample of your suppliers, in order to document with as much precision as possible your principal risks and the possible options to counter them.

- Use this analysis to identify the protective actions to be undertaken as a priority, whether internally or with key suppliers and partners.

This approach enables you to reinforce your cybersecurity in a targeted and progressive manner: a far more effective method than trying from the outset to establish a global approach to be deployed across your entire range of suppliers.

Source: Is Your Supply Chain Cyber-Secure?, Kris Winkler, Colin Troha, Ben Aylor, Nadine Moore, Boston Consulting Group, October 2023.