Managing the Unexpected
Learning to respond to the unexpected.
Author(s): Kathleen M. Sutcliffe, Karl E. Weick
Publisher: Ed. Jossey-Bass
Date of publication: 2001
Manageris opinion
Few companies are able to respond to the unexpected as effectively as they could. The authors suggest that managers could learn a lot in this domain by studying the practices of organizations renowned for their ability to respond to unexpected events, e.g. aircraft carriers, nuclear power plants, etc.
See also
How to take safety to the next level?
As atypical as they may be, the high-reliability organizations—aircraft carriers, nuclear submarines, space travel installations, etc.—are characterized by a remarkably low number of incidents. How to learn from their methods to raise the bar on safety?
216b – Synopsis (8p.)
Health and Safety