free trial
Log in
Manageris logoManageris logo

All that we are is the result of what we have thought.Buddha

you are here : home > publications > Articles

Unlocking the potential of frontline managers

First-level managers have a considerable impact on company results and customer satisfaction. It would often be useful to reinforce the margins of maneuver they have to coach their teams.

Author(s): Aaron De Smet, Monica Mcgurk, Marc Vinson

Publisher: McKinsey Insights

Date of publication: 2009

Read this article on the publisher's website [McKinsey]

This article is one of the sources used in Manageris’ synopses: