How companies manage the front line today
The results of a survey on the role and performance of front-line managers.
Author(s): Aaron De Smet, Monica McGurk, Marc Vinson
Publisher: McKinsey Quarterly
Date of publication: 2010
Read this article on the publisher's website [McKinsey Quarterly]
Summary
The authors present the results of a survey of primarily company leaders and middle
managers on the role and performance of front-line managers. The conclusion is that frontline managers are rarely found to be satisfactory, but also that leaders and middle managers don’t pay enough attention to give them what they need to improve! In particular, the authors point out the potential benefits on performance of providing these managers with the means to coach their subordinates.
Synopsis
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