Fair Process: Managing in the Knowledge Economy
Establishing the legitimacy of the decision-making process to facilitate the implementation of the resulting decisions.
Author(s): W. Chan Kim, Renée Mauborgne
Publisher: Harvard Business Review, jan. 2003
Date of publication: 2003
See this article on the publisher’s site [Harvard Business Review]
Summary
The authors, researchers at INSEAD, demonstrate how the perceived legitimacy of the decision-making process affects the way the outcome of that process is perceived by those concerned. They describe in detail how to establish this legitimacy, illustrated by lively, detailed case studies.
Synopsis
This article is one of the sources used in Manageris’ synopses:
