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One must listen if one wishes to be listened to.La Rochefoucault

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The Enemies of Trust

Recognize and surmount the many obstacles to trust encountered in an organization.

Author(s): Robert Galford, Anne Seibold Drapeau

Publisher: Harvard Business Review

Date of publication: fev 2003

See this article on the publisher’s site [Harvard Business Review]


Building a culture of trust is a first step; protecting it to ensure it remains over time is another one. The authors of this article focus on the daily struggle to fight against anything that could damage trust in the current operations of any organization, in a more or less pernicious manner. They provide a list of the main “enemies” to watch: incoherent messages or standards, watered-down feedbacks, rumors, etc. A useful checklist to keep close by.

This article is one of the sources used in Manageris’ synopses: