The Unwritten Rules of the Game
Overcome the unwritten rules that govern behavior in the organization and that hinder change.
Author(s): Peter Scott
Publisher: McGraw-Hill
Date of publication: 1994
Manageris opinion
Change management efforts rarely produce the desired results. 70 percent of reengineering programs fail, according to Hammer and Champy, two advocates of this method. Many are also disappointed with the outcome of Total Quality programs, Management by Objective and the BBZ approach. All of these methods promise stunning improvements. Yet, few managers have felt the benefits. Who is responsible? Not the methods themselves, which have certainly proven successful at some firms. Managers themselves are to blame, due to their inability to overcome the obstacles to change.
• Why do change programs fail?
• What should be done to overcome resistance to change?