The Agenda
Consider the ""big picture"" when redesigning the organization.
Author(s): Michael Hammer
Publisher: Crown Business
Date of publication: 2001
Manageris opinion
Following the Internet craze, companies are now rediscovering the virtues of basic operational improvement practices. The Agenda invites managers to think bigger than they did in the nineties, offer total customer solutions rather that just great products, and optimize the entire supply chain rather than just internal processes.