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The two most important things in any company do not appear in its balance sheet: its reputation and its people.Henry Ford

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Knowledge for Action

Knowledge for Action

Overcome the barriers to change and learning in business organizations.

Author(s): Chris Argyris

Publisher: Jossey Bass

Date of publication: 1993

Buy this book [amazon.com]


Every organization sees “defensive routines” emerge, which block change and learning. An organization that manages to reduce these routines becomes a “learning” one: its members are able not only to learn and make decisions in a more effective way, but also to question, or even modify the logic that guides their actions. After a presentation of the theoretical framework, the author invites the reader to accompany him during an experiment in a consulting firm, and to follow step-by-step his interventions to transform this company into a learning organization.