Knowledge for Action
Overcome the barriers to change and learning in business organizations.
Author(s): Chris Argyris
Publisher: Jossey Bass
Date of publication: 1993
L'avis de manageris
Every organization sees “defensive routines” emerge, which block change and learning. An organization that manages to reduce these routines becomes a “learning” one: its members are able not only to learn and make decisions in a more effective way, but also to question, or even modify the logic that guides their actions. After a presentation of the theoretical framework, the author invites the reader to accompany him during an experiment in a consulting firm, and to follow step-by-step his interventions to transform this company into a learning organization.
Spotting and fighting our defensive reasoning
We often adopt behaviors that are at odds with our values. Defense mechanisms, most often unconscious, are behind this phenomenon. How can we get rid of these defensive reactions?