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It's what I do that teaches me what I'm looking for.Pierre Soulages

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Clear leadership

Clear leadership

Communicate better to avoid misunderstandings.

Author(s): Gervase R. Bushe

Publisher: Davies-Black

Date of publication: 2001

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High-quality interpersonal communication is increasingly critical in an environment where the hierarchy is becoming flatter and flatter. Several psychological biases nonetheless frequently cause misunderstandings within the organization:
- The desire to avoid hurting others
- The need to give meaning to questions
- Peoples' focus on themselves
To overcome these biases, the authors suggest promoting four attitudes:
- Be lucid, be explicit, be positive, be curious.