← Back

Let Your Customers Streamline Your Business

Let Your Customers Streamline Your Business

Five best practices to simplify your customer service and hence ensure customer satisfaction and loyalty.

Author(s): Ron Ashkenas

Publisher: Harvard Business Review

Date of publication: 2013

Read this article on the publisher's website [Harvard Business Review]

Synopsis

This article is one of the sources used in Manageris’ synopses:

Turn your customers into brand ambassadors

Turn your customers into brand ambassadors

Some firms manage to rely on service excellence to turn their customers into ambassadors for their products and services. How to make customer experience a key success factor?
225a – Synopsis (8p.) Customer Relationship