Four Lessons on Culture and Customer Service from Zappos CEO, Tony Hsieh

Four Lessons on Culture and Customer Service from Zappos CEO, Tony Hsieh

Some keys to the success of Zappos, an online shoe sale company, famous in the U.S. for its exceptional customer service.

Author(s): Anthony K. Tjan

Publisher: Harvard Business Review

Date of publication: 2010

Read this article on the publisher's website [Harvard Business Review]