Designing Trustworthy Organizations

Reputational crises are almost always the result of dysfunctional organizational behavior, rather than of malicious individuals: how can such crises be remedied?

Author(s): Robert F. Hurley, Nicole Gillespie, Donald L. Ferrin, Graham Dietz

Publisher: MIT Sloan Management Review

Date of publication: 2013

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Synopsis

This article is one of the sources used in Manageris’ synopses:

Strengthening your company’s trust capital

While the trust of stakeholders is essential to success, many companies only take an active interest in it when it is eroded by a crisis. How can we build our trust capital over the long term and turn it into a real competitive advantage?

326a – Synopsis (8 p.) Trust

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