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The man who moves a mountain begins by carrying away small stones.Confucius

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The Organizational Apology

How a company can present its apologies in a manner that safeguards the trust of its customers and its reputation.

Author(s): Maurice E. Schweitzer, Alison Wood Brooks, Adam Galinsky

Publisher: Harvard Business Review

Date of publication: 2015

Read this article on the publisher's website [Harvard Business Review]

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