Six Sigma
Reconcile quality and profitability.
Author(s): , Mikel J.Harry, Richard Schroeder
Publisher: Doubleday
Date of publication: 2000
Manageris opinion
Many companies admit their disappointment with the quality programs they have tried in the past. Six Sigma represents a significant break with traditional quality programs in its attempt to reconcile customer satisfaction with company interests. The inventors of this method, implemented at Motorola, General Electric and AlliedSignal, authored this book to elucidate the principles that have made it successful.