The Key to Giving and Receiving Negative Feedback
Starting from a concrete example, the author describes the techniques that make it possible to be constructive when giving—or receiving—feedback.
Author(s): Joseph Grenny
Publisher: Harvard Business Review
Date of publication: 2015
Read this article on the publisher's website [Harvard Business Review]
Summary
Who has never received feedback that felt hurtful—or conversely given feedback that the recipient perceived as hurtful? As a result, we often fear to give or receive feedback, especially if it is negative. However, we can be constructive in such situations, provided we have an environment in which the feedback recipient feels safe. This article describes several techniques to create such an environment.
Synopsis
This article is one of the sources used in Manageris’ synopses:
Feedback, an uncomfortable but invaluable exercise
Feedback is often an uncomfortable exercise both for those who give it and those who receive it. Yet, it almost always brings useful insights. How can we derive greater benefit from the feedback we receive?