If you think you are too small to make a difference, try sleeping with a mosquito.Dalai Lama
Finance and Measurement
What systems to implement to more closely manage the operation of the organization? How to acquire the means necessary to attain the objectives? How to track the value created?
Loyalty programs can be a powerful performance driver, but not at any price! How to preserve margins by distinguishing between profitable and unprofitable customers in order to retain the former, but not the latter?