Title: Dialogue
Author(s): Linda Ellinor and Glenna Gerard
Publisher: Wiley, 1998
166 pages

In most organizations, meetings are places of confrontation, where the participants seek to defend their respective points of view. Although this approach can be efficient when the issues are simple, it leads to poor decisions when the issues are complex. This book extols the virtues of a different approach to communication, i.e. dialogue, and provides many practical tips on how to master and promote this form of debate.

Main subject [Dialogue]